Frequently Asked Questions (FAQs)

We are offering free shipping to all of our products till November 15th 2024 in all over United Arab Emirates, later our base rate shipping will exclusively available all-over United Arab Emirates. Additional oversize shipping charges may apply to items exceeding 32"on either side.

To ensure the safety of a product, we packed the product in a 5 ply corrugated boxes for delivery.

For framed art we require maximum 3 business days for production and 2 to 3 business days for delivery.

Easily monitor the status of your current order using your order number and email address. Upon shipment of your art, you'll receive a confirmation email containing a tracking number.

We typically consolidate similar items into one shipment based on processing times. However, if an unexpected delay occurs, and available items cannot be shipped together as expected, you can request separate shipments for the available items. Please reach out to our customer support team for assistance.

Unfortunately, we do not ship to P.O. boxes due to carrier restrictions.

We are offering free shipping to all of our products till November 15th 2024 in all over United Arab Emirates. Later shipping costs will be calculated accurately based on the size of the products during checkout. If you require expedited or overnight shipping, corresponding costs will be displayed at checkout.

At Framer, your satisfaction is guaranteed. In the unlikely event of loss or damage upon arrival, we take full responsibility, please contact our Customer Support Team for assistance or email us at cs@framer.ae.

Your credit card will be charged for total amount of the order placed at our website. Any pending refunds will be processed when all items have been shipped. If the order at our website is placed on Cash on Delivery basis then you will have to make cash payment to the rider upon receiving your order.

While we aim for high image accuracy, minor variations may occur between the visual representation on our site and the actual product. If you're dissatisfied with your purchase, you may return it within 14 days, we will make full refund to you. You are requested to please read our return policy.